PROFESSIONAL CLEANING SERVICES
WE DONT CUT CORNERS, WE CLEAN THEM!
Reliable domestic & commercial cleaning in Greater Manchester. Affordable. Insured. Eco-friendly
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# 📄 Terms of Service – D&F Cleaning Services**Last Updated: 24/08/2025Welcome to D&F Cleaning Services. By booking our services, you agree to the following Terms & Conditions:---## 1. Services Provided* D&F Cleaning Services offers domestic and commercial cleaning services, including but not limited to: regular cleaning, deep cleaning, end of tenancy cleans, office cleaning, carpet/upholstery cleaning, and Airbnb/holiday let cleaning.
* The scope of each service will be agreed upon at the time of booking.---## 2. Bookings & Access* All bookings must be made via our website, phone, or email.
* Customers must provide accurate information about their property (e.g., size, number of rooms, special requirements).
* Customers are responsible for providing safe access to the property at the agreed time.---## 3. Cancellations & Rescheduling* Cancellations or rescheduling must be made at least 24 hours in advance.
* Bookings cancelled with less than 24 hours’ notice may incur a cancellation fee of 50% of the service cost.
* If our team cannot gain access to the property at the agreed time, this may also result in a cancellation fee.---## 4. Payments* Payment is due on the day of service unless otherwise agreed in writing.
* We accept payment via cash, bank transfer, or approved online payment methods.
* Late payments may result in additional charges or suspension of services.---## 5. Customer Responsibilities* Customers must ensure the property has running water, electricity, and safe working conditions.
* Customers are asked to secure valuables and fragile items before the service.
* If specialised cleaning products are required, the customer must notify us in advance.---## 6. Our Guarantee* We aim to provide the highest standard of cleaning.
* If you are not satisfied with the service, please contact us within 24 hours, and we will return to re-clean the affected areas at no extra cost.---## 7. Liability* While every care is taken, D&F Cleaning Services is not liable for pre-existing damage, wear and tear, or items improperly installed/fitted.
* We hold public liability insurance to cover accidental damage caused by our cleaners.
* We are not responsible for loss or damage to items not secured or disclosed before the clean.---## 8. Health & Safety* Our cleaners are trained to follow strict health and safety guidelines.
* Customers must inform us of any hazards, allergies, or restrictions at the property.
* We reserve the right to withdraw services if conditions are deemed unsafe.---## 9. Termination of Services* Either party may terminate regular cleaning agreements with 14 days’ notice.
* We reserve the right to terminate services immediately in cases of abuse, unsafe conditions, or repeated late/non-payment.---## 10. Changes to Terms* D&F Cleaning Services reserves the right to update these Terms & Conditions at any time.
* The latest version will always be available on our website.---📧 Contact Us
If you have any questions about these Terms & Conditions, please contact us at:
[Your Email Address] | [Your Phone Number]
# 📄 Privacy Policy – D&F Cleaning Services**Last Updated: 24/08/2025D&F Cleaning Services (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our services.---## 1. Information We CollectWe may collect the following information:* Personal details: Name, email, phone number, address, postcode.
* Booking details: Type of service requested, property details.
* Payment details: Payment information (processed securely via third-party providers — we do not store card details).
* Website usage data: Cookies, IP address, and browsing behaviour.---## 2. How We Use Your InformationWe use your information to:* Provide and manage our cleaning services.
* Process bookings, quotes, and payments.
* Communicate with you about appointments, updates, or promotions.
* Improve our website and customer experience.
* Comply with legal and regulatory requirements.---## 3. Sharing Your InformationWe do not sell or rent your information to third parties.
We may share data with:* Trusted service providers (e.g., payment processors, booking systems).
* Legal or regulatory authorities when required by law.---## 4. Data Storage & Security* We store your personal data securely and take reasonable precautions to protect it.
* Only authorised staff have access to your information.
* We retain customer data only as long as necessary to provide services or comply with legal obligations.---## 5. CookiesOur website may use cookies to:* Improve user experience.
* Track website performance and usage.
* Provide personalised content or offers.You can disable cookies in your browser settings, but this may affect website functionality.---## 6. Your Rights (UK GDPR)You have the right to:* Access the personal data we hold about you.
* Request corrections to inaccurate data.
* Request deletion of your data (in certain circumstances).
* Object to processing or withdraw consent.
* Request a copy of your data in a portable format.To exercise these rights, please contact us at [Your Email Address].---## 7. Third-Party LinksOur website may include links to external sites. We are not responsible for the privacy practices of third-party websites.---## 8. Updates to This PolicyWe may update this Privacy Policy from time to time. The latest version will always be available on our website.---📧 Contact Us
For questions about this Privacy Policy or your data, please contact us:* Email: [Your Email Address]
* Phone: [Your Phone Number]
* Address: [Business Address]
# 📄 Refund & Guarantee Policy – D&F Cleaning Services**Last Updated: 24/08/2025At D&F Cleaning Services, we want every customer to feel confident when booking with us. This policy explains how deposits, cancellations, and guarantees are handled.---## 1. Deposits & Cancellations* A deposit may be required to secure your booking.
* If you cancel your booking within 14 days of making it, your deposit will be fully refunded.
* If you cancel your booking after 14 days, your deposit may be non-refundable unless agreed otherwise.
* If you need to reschedule, we will do our best to accommodate your new date at no extra cost (subject to availability).---## 2. Cleaning GuaranteeYour satisfaction is our priority. If you are not fully satisfied with the service provided:* Please notify us within 24 hours of the clean.
* We will arrange either:* ✅ A free re-clean / deep clean of the affected areas, or
* ✅ A full refund if the issue cannot be resolved to your satisfaction.This guarantee applies to all services booked directly with D&F Cleaning Services.---## 3. Exclusions* The guarantee does not cover issues caused by circumstances beyond our control (e.g. wear and tear, permanent stains, damage due to incorrect materials/fittings).
* Refunds will not be provided where the customer has withheld essential information (e.g. property access, hazardous conditions, or misleading booking details).---## 4. How to Request a Refund or Re-CleanTo raise a concern, please contact us within 24 hours by:* Email: [Your Email Address]
* Phone: [Your Phone Number]Please include your booking reference, date of service, and details of the issue.